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Busey Promise

Did We Keep Our Promise?


The comments below are regarding:

Location:
Department:
Type of transaction:
Associate who helped you:


Did the Busey Associate...

Greet you in a friendly manner?:
Yes
Moderately So
Not At All
Give you complete attention?:
Yes
Moderately So
Not At All
Handle your request promptly and courteously?:
Yes
Moderately So
Not At All
Display a sincere willingness in assisting you?:
Yes
Moderately So
Not At All
Maintain a sense of organization and efficiency?:
Yes
Moderately So
Not At All
Handle your request knowledgeably and accurately?:
Yes
Moderately So
Not At All


From the experience(s) you've had at us, how would you rate the following?

Our friendliness:
Excellent
Good
Poor
Our competence:
Excellent
Good
Poor
Our focus on you and your needs as our customer:
Excellent
Good
Poor


How often do you visit a Busey Branch?:
Weekly
Monthly
Occasionally
Seldom
How do you conduct your banking?:
Lobby
Drive-Up
Online
ATM
Mail
Telephone
Do you plan to continue to use Busey
for your banking needs?:
Yes
No
If you answered No, what actions can Busey take to retain your business?:

Would you refer Busey to a friend, colleague,
or family member for their financial needs?
(1 = never and 10 = definitely):
1-Never
2
3
4
5
6
7
8
9
10-Definitley

Comments or suggestions.:


(Optional)
Please complete the fields below if you would like a member of the Busey management team to contact you.


Name:
Address:
City:
State:
Zip:
Phone:
Email:
Preferred contact method:

Thank you for taking the time to give us your feedback. We appreciate your business and value your opinion.